Placing an order
When will new product be available on your website?
We are constantly updating our online range as new fashion lines are released and as we stock new brands. View all our new arrivals.
Can I layby online?
Yes we use Laybuy.com to take laybuy payments for online orders.
How do I know if an item is in stock?
All items are in stock unless ‘Sold out’ is displayed. However our online inventory updates on an hourly basis, so there might be the odd occasion where an item may be sold just prior to you placing your order and is still showing as available. If this does happen, we will contact you.
What forms of payment do you accept?
Laybuy, Visa, Mastercard, American Express and Internet Banking
Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate.
When will I be billed for my order?
The money will be taken from your card, as soon as the order is placed.
Are your prices in New Zealand Dollars (NZD)?
Yes, all pricing is in New Zealand Dollars.
How long does delivery take?
Orders placed on weekdays before 2pm will begin processing straight away. Orders placed on Friday after 4pm will begin processing on the following Monday. Please allow 3-5 working days for your order to arrive, depending on delivery location.
How much does delivery cost?
Standard delivery within New Zealand (unless we have a special offer) is $5 for orders under $100
How can I obtain free shipping?
When you purchase over $100 worth of merchandise we will ship your order for free.
How do I track the status of my order?
When your order has been shipped, you’ll receive email confirmation with your shipping tracking number.
Do you ship to PO boxes?
We are unable to deliver to PO boxes as we require a signature upon delivery
We can ship to Australia for a flat fee of $10
Returns, Replacements and Exchanges
What is our returns or exchange policy?
Items must be unworn and unused with the original tags still attached.
Products must be returned within 21 days of purchase.
Items must be in the original packaging, which must be in original condition. This includes branded shoe boxes.
How do I return and exchange something?
Please ensure all tags are intact and items are unworn. Contact STIRLINGWOMEN via email and notify us of your intended exchange or return. Send your item back to our Head Office with a completed returns form and we can process your exchange or refund for you.
STIRLINGWOMEN – Online Returns
7 Welles Street
Can I return a full-priced item?
Any full-priced item that is returned for a bank refund, will be processed onto the original method of payment. Shipping will be deducted from this amount. Refunds are processed upon receipt of returned goods but please be aware it can take up to 5 business days for the refund to appear in your account after it has been processed by our returns team.
All orders placed using Laybuy can not be returned for a refund, but can be returned for an exchange or an online credit.
Order and Product Enquires
Our customer service team is here to help! If you have a question about any aspect of your order or our website, get in touch with us today. We endeavour to get back to you within 24hours for any queries you have about placing an order with
Buying & Designer Enquires
For all buying and brand enquires please contact – email@example.com
If we like what we see and think your brand could work for us, we’ll be in touch!